Suki Commerce
AI Customer Support Agent
Inquiries handled by AI
Average first response time
Customer satisfaction score
The Challenge
Suki Commerce was scaling fast, but their 5-person support team was drowning in repetitive questions — order status, return policies, shipping timelines. Hiring wasn't keeping up with ticket volume, and response times were slipping. They needed to automate the routine without losing the human touch for complex issues.
The Solution
We built a conversational AI agent trained on Suki's product catalog, policies, and past support transcripts. The agent handles routine inquiries in natural Filipino and English, escalates edge cases to human agents with full context, and learns from every interaction. We also consulted on their support workflow redesign to make the human-AI handoff seamless.
- Custom AI agent trained on company-specific knowledge base
- Bilingual support (Filipino and English) with natural conversation
- Smart escalation to human agents with full conversation context
- Integration with Shopify, Zendesk, and internal tools
- Continuous learning from resolved tickets and feedback
“Our support team went from firefighting to actually solving hard problems. The AI handles the routine, and our people handle the relationships.”
Services Used
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